Terms & Conditions

1. General

These Terms & Conditions govern the use of our website and the transportation services provided by Luxride Transfers, including minivan, shuttle, private transfer, and private tour services.
By accessing our website or booking any service, you confirm that you have read, understood, and accepted these Terms & Conditions.

The official language of this website is English, which shall prevail in case of any discrepancy.

2. Transfers

We provide the following services:

Private Transfers to and from Athens Airport, ports, hotels, villas, and private residences. Prices are per vehicle. Drivers meet passengers at the agreed pickup point and transport them to the confirmed destination.

Custom Transfers (special routes, vehicle types, or multi-stop journeys) are available upon request and may be subject to additional terms and charges.

Shared Transfers are available on selected routes and dates. Prices are per person.

Tours & Private Excursions, priced per person unless otherwise stated.

3. Reservations & Payments

Booking Process:
Reservations may be made via our website, contact form, or email. You must provide accurate information, including full name, contact details, pickup and drop-off locations, date and time, number of passengers, and any special requirements (e.g., child seats).

Booking Confirmation:
A booking is considered confirmed only once you receive a confirmation email from us.

Pricing & Payment:
Prices depend on distance, travel time, number of passengers, luggage, and any additional services.
Accepted payment methods include credit/debit cards or cash, as indicated on the website.

4. Luggage

Each passenger is entitled to one suitcase and one piece of hand luggage.

Excess or undeclared luggage may be refused if vehicle capacity is exceeded.

The company is not responsible for loss or damage to luggage.

5. Children & Special Needs

Children under 12 must be accompanied by an adult.

Child seats are mandatory for children up to 5 years old and count as one passenger seat.

Any special requirements must be declared at the time of booking. Additional charges may apply.

6. Changes & Cancellations

Changes:

Up to two changes made more than 24 hours before transfer: free of charge (subject to availability).

Additional changes: €10 per change.

Changes within 24 hours of transfer: €20.

Cancellations:

48 hours or more before transfer: full refund.

Less than 48 hours before transfer: no refund.

Force majeure cancellations may be refunded upon valid documentation.

7. Waiting Time & No-Show

Airport pickups include 60 minutes of free waiting time after landing.

All other pickup points include 15 minutes of free waiting time.

After the free period, an additional charge of €20 per 30 minutes applies.
Passengers must inform us promptly of any delays.

Failure to appear or provide correct pickup details will be considered a no-show and charged 50% of the booking amount.

8. Safety

All vehicles are fully licensed and insured.

Passengers under the influence of alcohol or drugs, or behaving dangerously, may be refused service without refund.

Smoking, alcohol, and food are prohibited inside vehicles (except bottled water).